CRM /ERP Process Management ..

PALADIN · 08-03-2006, 04:08 PM

SO uhm allthese new buzz words and money makers in IT. WHat exactly would you identfy as the differences between both. I know they are both concerned with process change but how do they differ if at all ? Is CRM a subset of an ERP ?

thanks.

Anygma · 08-03-2006, 08:07 PM

Yes, CRM is a subset of ERP...ERP (Enterprise Resource Planning) is a collective term for softwares that helps large organizations do business effectively....the type of ERP solution an organization employs largely depends on their product line...e.g CRM is for Customer Resource Management, HCM is Human Capital Management or HR to be precise, SCM is Supply Chain Management which can be either Manufacturing or Financial Supply Chain....Usually very large organizations with substantial reach (branches) would usually deploy SCM solution....

Got it ?

sapphire · 08-03-2006, 08:39 PM

so what kind of software is used for SCM?

Anygma · 08-03-2006, 09:00 PM

Quote:

Originally Posted by sapphire

so what kind of software is used for SCM?

SAP is the king of SCM then PeopleSoft...there are hosts of SCM softwares out there but SAP, PeopleSoft and Oracle are most recognized in ERP industry....

Chinita · 08-04-2006, 12:38 AM

Quote:

Originally Posted by Anygma

Yes, CRM is a subset of ERP...ERP (Enterprise Resource Planning) is a collective term for softwares that helps large organizations do business effectively....the type of ERP solution an organization employs largely depends on their product line...e.g CRM is for Customer Resource Management, HCM is Human Capital Management or HR to be precise, SCM is Supply Chain Management which can be either Manufacturing or Financial Supply Chain....Usually very large organizations with substantial reach (branches) would usually deploy SCM solution....

Got it ?

Thanks for that break down

sapphire · 08-04-2006, 04:12 AM

reps Anygma too
well i tried to
You must spread some reputation around before giving it to Anygma

Anwuli · 08-04-2006, 11:08 AM

Big grammer....

y'all I sell CRM...and it stands for Customer Relationship Management...not what Anygma just babbled below.

At PeopleSoft I sold CRM and ERP (Enterprise Resource Planning) clap for yourself Anygma...you got that one.

Difference between CRM and ERP, ERP basically connects all your in house apps; Supply Chain, Financials, HR or HCM, etc together...CRM deals with how you manage, maintain, and relate to your customers in other to serve them better thus generating more revenue. i.e Campaign management, lead gen, support etc.

Engineering to order, made to order etc....all SCM related. You only need SCM (Supply Chain Management) if your organization does manufacting, processing etc...A cleaning services company may not need SCM if they don't need to take stock of inventory, processing controls etc...the good thing is there are varying degrees of modules within each suit that can help a company so really it all depends on what the company does, their needs, and what they are hoping to achieve before you recommend a solution.

Got it?

Quote:

Originally Posted by Anygma

Yes, CRM is a subset of ERP...ERP (Enterprise Resource Planning) is a collective term for softwares that helps large organizations do business effectively....the type of ERP solution an organization employs largely depends on their product line...e.g CRM is for Customer Resource Management, HCM is Human Capital Management or HR to be precise, SCM is Supply Chain Management which can be either Manufacturing or Financial Supply Chain....Usually very large organizations with substantial reach (branches) would usually deploy SCM solution....

Got it ?

Anwuli · 08-04-2006, 11:12 AM

P.S, CRM and ERP are also integratable to give a 360 degree view around your people, process, techology.

Anygma · 08-04-2006, 01:49 PM

Quote:

Originally Posted by Anwuli

Big grammer....

y'all I sell CRM...and it stands for Customer Relationship Management...not what Anygma just babbled below.

At PeopleSoft I sold CRM and ERP (Enterprise Resource Planning) clap for yourself Anygma...you got that one.

Difference between CRM and ERP, ERP basically connects all your in house apps; Supply Chain, Financials, HR or HCM, etc together...CRM deals with how you manage, maintain, and relate to your customers in other to serve them better thus generating more revenue. i.e Campaign management, lead gen, support etc.

Engineering to order, made to order etc....all SCM related. You only need SCM (Supply Chain Management) if your organization does manufacting, processing etc...A cleaning services company may not need SCM if they don't need to take stock of inventory, processing controls etc...the good thing is there are varying degrees of modules within each suit that can help a company so really it all depends on what the company does, their needs, and what they are hoping to achieve before you recommend a solution.

Got it?

yeah whatever

PALADIN · 08-04-2006, 04:36 PM

So CRM is a type of ERP but the primal focus is Customer satisfaction ?

Anwuli · 08-04-2006, 07:04 PM

Yes and no, sir!

Quote:

Originally Posted by TBP

So CRM is a type of ERP but the primal focus is Customer satisfaction ?

Anwuli · 08-04-2006, 07:12 PM

ERP is an idea that integrates department software rather than having them separate. In the old days if you needed finance to get something you went to the finance office. If you needed an order placed you went to their office. But now, with ERP, "ERP vanquishes the old standalone computer systems in finance, HR, manufacturing and the warehouse, and replaces them with a single unified software program divided into software modules that roughly approximate the old standalone systems. "

http://www.cio.com/research/erp/edit...s.html#erp_abc

Anwuli · 08-04-2006, 07:13 PM

Anygma feel free to neg me some more for being an ITK in the ERP thread.

sapphire · 08-04-2006, 07:34 PM

why would he want to neg rep you?

G.Q · 08-10-2006, 09:54 PM

This of ERP as MS Office.

Office is a productivity suite, ERP same, but at an enterprise level.

Different aspects fall into ERP and applications to satisfy them such as customer relationship mgmt (CRM), supply chaim mgmt (SCM), Materials Management (MM), Human Resources Mgmt (HRM), Logistics & Distribution, etc

All play a role in helping you Plan your Enterprise Resources.

Quote:

Originally Posted by TBP

So CRM is a type of ERP but the primal focus is Customer satisfaction ?

08-03-2006, 04:08 PM	#1 (permalink)
PALADIN Veteran Join Date: Apr 2001 Posts: 21,207 Points: 850,540.00 Bank: 45,901,807.25 Total Points: 46,752,347.25 Donate Rep Power: 3359838	CRM /ERP Process Management .. SO uhm allthese new buzz words and money makers in IT. WHat exactly would you identfy as the differences between both. I know they are both concerned with process change but how do they differ if at all ? Is CRM a subset of an ERP ? thanks. __________________ "Illustrious mortality begets immortality" [i]Chif[/

08-03-2006, 08:07 PM	#2 (permalink)
Anygma Convicted Audiophile Join Date: Aug 2005 Location: Yuh mada yawd Posts: 7,619 Points: 1,002,570,080.00 Bank: 80,870,671,406.80 Total Points: 81,873,241,486.80 Donate Rep Power: 11047517	Yes, CRM is a subset of ERP...ERP (Enterprise Resource Planning) is a collective term for softwares that helps large organizations do business effectively....the type of ERP solution an organization employs largely depends on their product line...e.g CRM is for Customer Resource Management, HCM is Human Capital Management or HR to be precise, SCM is Supply Chain Management which can be either Manufacturing or Financial Supply Chain....Usually very large organizations with substantial reach (branches) would usually deploy SCM solution.... Got it ? __________________ Oracle\|PeopleSoft\|SAP Think Blue "So misunderstood, but what's a world without Anygma"

08-03-2006, 08:39 PM	#3 (permalink)
sapphire Registered User Join Date: May 2002 Location: ha! Posts: 2,589 Points: 10,014.60 Bank: 604.82 Total Points: 10,619.42 Donate Rep Power: 215999	so what kind of software is used for SCM? __________________ If my father has stolen, I will... Attend the very best school in the world and walk shoulder high (Educational Investment) Organize charity fund just like the 'better life For Rural Women' and government officials will contribute more (...talk about the rich getting richer) Own properties in choice countries/ locations and drive 'tear rubber' vehicles (property Investment) Be the toast of the town where musician will sing praise me (Social well being) Owning a jet or airplane wouldn't be an issue (Ease of transportation) Streets/avenues will be named after me (grass root investment) Arrange prayers for my father in churches and mosques to ward off evil spirit and untimely death (Spiritual upliftment) Advice my father to marry more wives and take more chieftaincy tittles across the board (evenly distribution of wealth) Donate 'chairs' to tertiary institutions for under privilege children Have shares in blue chips companies ** Wouldn't have to struggle in life But my father didn't have the opportunity to steal otherwise I wouldn't be in diaspora searching for the proverbial green pastures. http://www.nigeriavillagesquare.com/...s-a-thief.html

08-04-2006, 04:12 AM	#6 (permalink)
sapphire Registered User Join Date: May 2002 Location: ha! Posts: 2,589 Points: 10,014.60 Bank: 604.82 Total Points: 10,619.42 Donate Rep Power: 215999	reps Anygma too well i tried to You must spread some reputation around before giving it to Anygma __________________ If my father has stolen, I will... Attend the very best school in the world and walk shoulder high (Educational Investment) Organize charity fund just like the 'better life For Rural Women' and government officials will contribute more (...talk about the rich getting richer) Own properties in choice countries/ locations and drive 'tear rubber' vehicles (property Investment) Be the toast of the town where musician will sing praise me (Social well being) Owning a jet or airplane wouldn't be an issue (Ease of transportation) Streets/avenues will be named after me (grass root investment) Arrange prayers for my father in churches and mosques to ward off evil spirit and untimely death (Spiritual upliftment) Advice my father to marry more wives and take more chieftaincy tittles across the board (evenly distribution of wealth) Donate 'chairs' to tertiary institutions for under privilege children Have shares in blue chips companies ** Wouldn't have to struggle in life But my father didn't have the opportunity to steal otherwise I wouldn't be in diaspora searching for the proverbial green pastures. http://www.nigeriavillagesquare.com/...s-a-thief.html

08-04-2006, 11:12 AM	#8 (permalink)
Anwuli Prettiest Chikito in Town Join Date: Jun 2003 Location: in his arms :-) Posts: 3,918 Points: 4,533.00 Bank: 166,748.19 Total Points: 171,281.19 Donate Rep Power: 1149389	P.S, CRM and ERP are also integratable to give a 360 degree view around your people, process, techology. __________________ Her Royal Highness, Queen A

08-04-2006, 04:36 PM	#10 (permalink)
PALADIN Veteran Join Date: Apr 2001 Posts: 21,207 Points: 850,540.00 Bank: 45,901,807.25 Total Points: 46,752,347.25 Donate Rep Power: 3359838	So CRM is a type of ERP but the primal focus is Customer satisfaction ? __________________ "Illustrious mortality begets immortality" [i]Chif[/

08-04-2006, 07:12 PM	#12 (permalink)
Anwuli Prettiest Chikito in Town Join Date: Jun 2003 Location: in his arms :-) Posts: 3,918 Points: 4,533.00 Bank: 166,748.19 Total Points: 171,281.19 Donate Rep Power: 1149389	ERP is an idea that integrates department software rather than having them separate. In the old days if you needed finance to get something you went to the finance office. If you needed an order placed you went to their office. But now, with ERP, "ERP vanquishes the old standalone computer systems in finance, HR, manufacturing and the warehouse, and replaces them with a single unified software program divided into software modules that roughly approximate the old standalone systems. " http://www.cio.com/research/erp/edit...s.html#erp_abc __________________ Her Royal Highness, Queen A

08-04-2006, 07:13 PM	#13 (permalink)
Anwuli Prettiest Chikito in Town Join Date: Jun 2003 Location: in his arms :-) Posts: 3,918 Points: 4,533.00 Bank: 166,748.19 Total Points: 171,281.19 Donate Rep Power: 1149389	Anygma feel free to neg me some more for being an ITK in the ERP thread. __________________ Her Royal Highness, Queen A

08-04-2006, 07:34 PM	#14 (permalink)
sapphire Registered User Join Date: May 2002 Location: ha! Posts: 2,589 Points: 10,014.60 Bank: 604.82 Total Points: 10,619.42 Donate Rep Power: 215999	why would he want to neg rep you? __________________ If my father has stolen, I will... Attend the very best school in the world and walk shoulder high (Educational Investment) Organize charity fund just like the 'better life For Rural Women' and government officials will contribute more (...talk about the rich getting richer) Own properties in choice countries/ locations and drive 'tear rubber' vehicles (property Investment) Be the toast of the town where musician will sing praise me (Social well being) Owning a jet or airplane wouldn't be an issue (Ease of transportation) Streets/avenues will be named after me (grass root investment) Arrange prayers for my father in churches and mosques to ward off evil spirit and untimely death (Spiritual upliftment) Advice my father to marry more wives and take more chieftaincy tittles across the board (evenly distribution of wealth) Donate 'chairs' to tertiary institutions for under privilege children Have shares in blue chips companies ** Wouldn't have to struggle in life But my father didn't have the opportunity to steal otherwise I wouldn't be in diaspora searching for the proverbial green pastures. http://www.nigeriavillagesquare.com/...s-a-thief.html

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